Some of the more interesting aspects of setting up a new business are discovering the seemingly arbitrary limitations of local distributors, and just how expensive business stuff is. I remember a friend describing why the McIlhenny Company, makers of Tabasco sauce, only gives out itty-bitty bottles - really, teeny weeny bottles - of Tabasco sauce when you visit the factory at Avery Island, Louisiana: people only use so much, so giving you a normal sized bottle would mean you wouldn’t buy another one for like… years.
Case in point: we need rolling slant-topped food-safe plastic storage bins for flour like the one shown at the top-left of this post. Now, how much would you think something like that would cost? I mean, a 50-gallon Rubbermaid garbage can is like $25 at Home Depot. So the answer is, “A buttload.”
Our local restaurant supply store (which we love) wanted $300 for each one. That’s actually disrespectful to the number, let’s spell that out: three hundred dollars. We need four. So we shopped round some local options; the restaurant supply place in Pittsfield, MA wanted $204 - but they only had the smaller version, so I guess the price per pound of flour it holds is around the same. Plus, you know, tax.
So I went online. Hubert wants $308. And two weeks for delivery. Big Tray wants $193 for the same product, and claims two day delivery and free shipping on orders of more than $250. Ace Restaurant Supply has a no-name triple compartment ingredient bin which looks interesting, on a rolly-cage, for $395, and the Rubbermaid version of the Cambro storage containers for $219.98, but can only ship by ground and that sounds like it take six to 26 weeks.
A this point I’m ready, as I’m sure you are, too, to shove the flour in Glad bags - but the Ag and Markets people would likely frown on this practice. I plow forth. Webstaurant Store has the Rubbermaids for $179. This sounds good enough. Two day delivery costs extra but still they’re the cheapest. So I order four and pay a whole lot of money and wait. The emails start.
8.52 am on May 10:
Thank you for shopping with us at The WEBstaurant Store! We have received your order placed on 5/10/09 at 8:52 AM, and will begin processing it shortly.
3.45 pm on May 12:
Hello!
I wanted to let you know that unfortunately the manufacturer did not ship your order today like they had anticipated. I am continuing to follow up with them to see what the problem is. Please let me know if you need to cancel this order as it will not get there in the 2 day time frame you had placed your order for.
4.52 pm on May 12:
Hello again! I just heard from the manufacturer again and they cancelled this order as they were not able to get it out in the 2 day
time frame. Please let me know if you still want this order and I will submit it again to the manufacturer. I apologize for all the
inconvenience. If i do not hear you, I will cancel your order for you.
WTF? WTFF? We couldn’t deliver your order because you wanted it fast, so when it couldn’t come fast enough we made you waste the last two days retroactively in order to speed things…What?
Please re-place the order.
At this point we still have no bins.
UPDATE: May 15: WEBstaurant says the bins shipped and that they’ve upgraded us to overnight.
UPDATE: May 19: Delivered and working great! Thanks, WEBstaurant!